OUR COVID-19 UPDATE

Updates

• [10:34am] We look forward to be able to accept customers for our Outdoor Retail initiative come Monday the 25th of October! We then expect retail to open the following week. More information here.

• [12:22pm] Australia Post have announced a temporary pause on eParcel and Parcel Post pickups until Wednesday the 6th of October. Australia Post Express Post and StarTrack aren't affected, so during this time period, all deliveries will be sent out via an Express Shipping alternative until Australia Post have sorted out their issues. Here is the full statement from Australia Post.
  

• [5:02pm] And again, another lockdown. We've switched back to our "lockdown procedures" where our showroom is closed for public access, however phone and internet orders will continue and goods will be shipped as usual. Contactless Click and Collect will resume during this period. So remember to read more about it here.
  At this stage if the current lockdown is not extended, we expect to return to normal operation on Friday the 3rd of September.

• [6:31pm] Another month, another lockdown. As usual, in-line with the restrictions and the advice, our showroom is closed for public access however phone and internet orders will continue and goods will be shipped as usual. Contactless Click and Collect will resume during this period. So remember to read more about it here.
  At this stage if the current lockdown is not extended, we expect to return to normal operation on Wednesday the 21st of July.

• [2:20pm] Following the annoucement of the Melbourne lockdown lifting Thursday night, we are happy to again open our showroom to the public as of Friday the 11th of June onwards. We do ask that you wear a fitted face mask at all times and complete a QR Code check-in when visiting our store.

• [1:30pm] In light of the current Melbourne lockdown being further extended, our showroom will remain closed to public access until the 15th of June. We will still be processing and dispatching orders, as well as utilising our click & collect system.

• [8:40am] Our 2-hour contactless click & collect is back on. Simply choose pickup as your option, wait for your order is ready for collection email or SMS and make your way to our West Melbourne carpark to pick up your goods. More information on this page.

• [11:45am] Our showroom will be closed for public access during the lock-down in Melbourne. We will continue to receive and deliver orders. We are working on reintroducing click and collect starting Monday the 31st of May. Follow this page for further updates.

• [7:45am] In accordance with the new restrictions imposed by Victorian officials, we ask you to wear a fitted face mask when in store, continue to use the QR code check-ins and hand sanitisiers all around the showroom, as well as adhere to the latest health guidelines to continue keeping both our staff and customers safe. Thank you.

• [2:00pm] Our showroom is again open with our standard Covid-safe precautions still in effect. Please be sure to use the QR code check-ins and hand sanitisiers all around the showroom, as well as adhere to the latest health guidelines to continue keeping both our staff and customers safe.

• [2:00pm] With another Victorian lockdown to take affect as of midnight tonight, we will again be closing our showroom to the public from satruday the 13th of February till Wednesday the 17th of February. We will however, continue to process your online & phone orders and dispatch them to you as quickly as possible. Unfortunately we will not be reinstating our click and collect procedure during this time, but should the lockdown be extended, we will look into reviewing this policy. We hope to reopen our showroom and go back to our normal trade operations as of Thursday the 18th.

• [09:00am] Our showroom is open once again! Were you waiting to demo the latest and greatest in AV gear? Then you are in luck, due to restrictions easing, we have reopened our showroom with as many Covid-safe precautions we could take. Part of that response is QR code check-ins, hand sanitisiers all around the showroom and adhering to the latest health guideline keeping both our staff and customers safe.
• [09:21am] In-store Pickup replaces Contactless Click & Collect.
  As we are confident in the health measures we have taken we have reinstated instore pickup and have put contactless click & collect on hold. The procedure remains the same however. Instead of waiting in the car park you just come in store after you receive your email or SMS alerting you that your order is ready.

• [7:11pm] We are excited to announce that Radio Parts will open its doors to the public once again on Wednesday the 4th of November. All of us are very excited to see you back in our showroom!

• [2:11pm] We have started our 100% contactless click and collect offering as of today. For full details read our Click and Collect page.

• [7:53pm] With stage 4 restrictions about to take hold and affecting most industries and businesses, we are fortunate enough to continue to operate in the same manner as we have been for the majority of this pandemic. Which means our showroom will continue to be closed for public access and we will exclusively deliver online or phone orders. At this stage we are not offering store pick-up or click and collect options.

• [12:23pm]As the worrying increase in the number of cases in Melbourne continues to rise and the stage 3 restrictions, we have decided to close our showroom completely for public access.
  We’re fully committed to ensuring the ongoing health and safety, not just of our team, but for you, your friends, and families too. To that end and due to the current restrictions for the greater Melbourne area, unfortunately, we will be closing our showroom to all public starting Monday the 13th of July until further notice. However, it is business as usual for online, phone and email orders!
  Remember, all orders over the value of $49 will be dispatched free of freight with the vast majority on a next day delivery basis for Melbourne metro destinations!

• [12:48pm]Due to the worrying upward trend in active cases in Victoria we have decided to close our showroom for general browsing. Our showroom will still be open for pre-paid/pre-arranged pick up orders between 7:30am and 5:30pm. As per our 27 April update, pick up orders are for web orders as well as pre-arranged over the phone orders. Please note it is important that you come in store after you have received either your pick up order ready confirmation email or SMS. There may be a delay in getting your order to you if you come beforehand.

• [2:19pm]Our showroom is open for general walk-ins and browsing. We have implemented strict measures to keep both our staff and customers safe during this period. This includes markers, sanitisers, controlling the number of people in store at once and all the other important measures as advised by the health authorities.

• [1:30pm]We are happy to announce that we are extending the pick-up window to between 8am and 5pm. Same conditions apply as per our previous (27 APR) update, so please make sure you receive confirmation that your order is ready before you come in store.

• [9:00am]We have reintroduced in-store pick ups between 9am and 4:30pm for web orders as well as pre-arranged over the phone orders. Please note it is important that you come in store after you have received either your pick up order ready confirmation email or SMS. There may be a delay in getting your order to you if you come beforehand.

• [7:00pm]As it looks like, as a country, we have all pulled our weight and have succesfully flattened the curve, we have decided to forego the split teams policy and bring back the to business to full staff capacity starting Monday the 27th of April.
  We will also make arrangements for zero-contact click & collect/Pick up orders available again. More details to follow. We will continue to have our showroom closed for general public access until restrictions are eased or we feel safe enough to do so.

• [10:05am] A few days into operating with half the workforce and happy to report that we are meeting all demand and orders are being picked packed and delivered on time. We realise there is some burden with the phones, and we apologies for that. So please bear with us for the time being. We urge you to reach out via email at support@radioparts.com.au or use the Support button below. We can respond to your inquiry much quicker.

• [9:18am] As we are splitting our team into two to maintain social distancing and further lower the risk amongst our staff, we will not be able to offer pick ups until things settle down a bit. All orders will be delivery only. Exceptions will apply to big screen TVs (50"+) or orders that are logistically difficult to ship.

• [2:25pm] We are investigating and trialling no-contact pick up options and should have something up and running pretty soon with details to follow shortly.
• For the time being, we are once again allowing 30-day account orders to be submitted however we're also evaluating our account terms on a case-by-case basis. When you place an order, we will contact you to fill you in.

• [4:45pm] We are making some changes to our Saturday trading hours. We will not be trading on Saturday until further notice. We are remaining open during our week day hours 07:30 - 5:30pm.

• [5:13pm] Unfortunately, we will no longer be taking pickup orders or offering 30-day credit sales. Our showroom is also shut for the time being. All orders will be delivered and must be paid for before goods are shipped. To make the process easier, we’ll have additional staff on phones and in the warehouse. We apologise for the necessity of these measures and for any inconvenience. For more info, keep an eye out for our social media, this page or call (03) 9321 8300.
• [08:50am] As per the latest state government update, Radio Parts will remain open. However, remember, if you plan to come down to visit our showroom, our West Melbourne store is open for pre-arranged and pre-paid orders only. There are no disruptions to online orders or deliveries.

• [11:55pm] However there still has been no clarification from the Premier's office as to whether they will go it alone alone and continue with their non-essential services shutdown. We don't even know what is considered a non-essential service. So stay tuned. Hopefully we have more information tomorrow morning.
• [9:50pm] The cabinet has announced their stage 1 plan which at this point in time does not introduce any changes to our policies outlined below. So our measures announced on the 20 March update will continue

• From Monday the 23rd of March - our West Melbourne showroom will be restricted to pre-arranged and pre-paid pick up orders only. This includes web orders marked as pick up
• All information/training sessions are postponed indefinitely
• It is not all doom and gloom! At this stage there are almost negligible levels of disruption to our supply chain and inventory. We continue to carry one of Australia's largest range of products and will have extra hands on deck to work around the clock to make sure your orders are picked and packed and delivered quicker than ever